When And How Workplace Hazing Undermines Employee Outcomes: Role Of Psychological Contract Breach And Perceived Organizational Support In The Hospitality Industry

This study aims to investigate the relationship among direct and indirect (via psychological contract breach) links between workplace hazing, job engagement, and turnover intentions in the hospitality
industry of Pakistan. The author tested the role of perceived organizational support as moderator on the relationships between workplace hazing and psychological contract breach. The respondents of present study were frontline workers of star hotels located in Multan, Rawalpindi, Islamabad, and Karachi. Data were collected from 326 employees working in the hospitality industry by using simple random sampling technique. The data was analyzed using  Smart PLS 4.0. As per the data analyzed, the authors found a negative relationship between workplace hazing and job engagement as well as there was a positive relationship between workplace hazing and employee’s turnover intentions. The authors suggest that there is already shortfall of employees especially in hospitality industry. Because of some unknown reasons, the sector was much neglected in Pakistan. Therefore, the managers/policy makers must find this manuscript as blueprint not only to retain their valuable employees but also advise to supervisors to avoid the workplace hazing behaviors in their organization. This will help in enhancing the performance of the organization as well as will contribute positively to the economy of the country. The study adds to the existing knowledge in hospitality management. This study is also significant because of the respondents from all of the big cities have participated in this survey